Steam’s customer service team can take up to two weeks to process your request.
If Steam thinks that you are abusing the refund system, they reserve the right to revoke your future ability to claim money back. You can submit any number of refund requests. For example, when there is a major, disruptive bug in a game, or a game has been pulled from the Steam store. The company might make an exception to their standard refund policy in some rare instances. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway, and we’ll take a look. Valve will, upon request via, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.
#HOW TO REFUND STEAM GAMES PC#
Maybe your PC doesn’t meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn’t like it. “You can request a refund for nearly any purchase on Steam-for any reason. It guarantees that you’ll receive your dollars back if the game you purchased doesn’t give you much of a kick. For this reason, Steam has a pretty straightforward refund policy. With so many video games to choose from, it can be tricky to hand-pick only the ones you’ll enjoy the most-particularly if a demo isn’t available. If you prefer to contact Steam without involving the bank, DoNotPay can reach out to them on your behalf, too. To bolster the chances of obtaining a refund, DoNotPay also cites the relevant VISA and Mastercard codes and regulations that pertain to your case. Once it collects all the key details from you, DoNotPay gets in touch with your bank and requests your money back. Provide answers to our chatbot’s questions (this part includes some information about your bank and the merchant you need the refund from).Click on Get Protected under the Chargeback Instantly icon.Open the DoNotPay app in your web browser.The process of getting your refund through our app is much simpler than going through the whole ordeal on the Steam website by yourself. What if Steam doesn’t budge, and you can’t secure your money back? One word-DoNotPay. How DoNotPay Can Help You Get Your Steam Refund? You will receive a confirmation email from Steam that your request has been received.Choose the refund method (i.e., the debit/credit card you used for the purchase, or simply transfer the amount to your Steam Wallet).Choose a reason why you want the refund.If the game doesn’t appear here, you are probably not eligible to receive a refund for it Once the person you bought the gift for does their part, you can request your money back. Request a Refund on the Steam Website as the Buyer of the Gift Confirm that the original Steam game purchaser should receive a refund.To help the person who bought the gift obtain a refund, follow the next steps: Request a Refund on the Steam Website as the Receiver of the Gift Once they have completed their part, the person who made the purchase has to follow the standard Steam procedure to get their cash back. The gift recipient has to start the refund process. If they have redeemed the game, you can still demand a refund provided that not more than 14 days have passed since the purchase and that the recipient didn’t play the game for longer than two hours. If the recipient of the game hasn’t redeemed their gift, make sure to ask for your money back within 14 days of purchase.
#HOW TO REFUND STEAM GAMES HOW TO#
How to Get a Refund for a Gifted Game on Steam This also applies to games sent as gifts to other people, but the gift recipient must initiate the refund request.
#HOW TO REFUND STEAM GAMES FULL#
You can get a full refund on any Steam game within 14 days since the purchase, provided that it has been played for two hours or less. Can You Obtain a Refund on a Gifted Steam Game? In 2017, they reported that their game sales revenue reached a staggering 4.3 billion U.S. The company is considered the largest digital distribution platform and retailer for PC gaming. Steam offers digital rights management (DRM), video streaming, and social networking services to its users. Steam is an online video game distribution service offered and owned by the parent company, video game developer Valve. Chargebacks and Refunds How to Refund a Gift on Steam How to Refund a Gift on Steam in a Few Easy Steps DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. IEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly.
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